All your garage door related questions here
For answers to questions concerning your garage door, browse our FAQ page or give us a call for friendly, helpful advice.
Why is my garage door not opening or closing properly?
If your garage door is not opening or closing all the way, the problem may be with the opener's travel limit. This feature determines how high up and how far down your door moves. Our experts can adjust the limit for you and make sure that your door leaves no gap.
Is it a waste of money to replace both extension springs?
Over time, your garage door springs will experience a lot of wear and tear. If one breaks before the other you may be tempted to only get that one replaced. However, keep in mind that they were both installed at the same time, so the second one will be close to its breaking point anyway, and it would be safer to replace it before that happens.
Why shouldn't I replace my bottom garage door rollers alone?
The garage door rollers at the bottom of your door are connected with brackets. The spring/cable system of your garage door is also likely to be connected to these same bottom brackets. By attempting to replace the rollers yourself, you might accidentally release the tension of springs and cause further damage, or even become injured.
How do I test the sensors?
The sensors must face each other; their lights must be on and properly adjusted. We recommend checking that the reverse mechanism function works properly by placing something in the way of the door while it's in motion. If it doesn't reverse upon contact, it's probably a good idea to have a professional check the sensors.